Frequently Asked Questions

Everything you need to know about shopping with DUNE HD

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

DUNE HD accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are your products covered by a warranty?

Yes, all our hardware products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship under normal use.

Can I track my order in real-time?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that customers are responsible for any local import duties or taxes that may apply upon delivery.